ASHUTOSH MISHRA believes in helping its customers as far as possible, and therefore has a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the order has already been communicated to our vendors/merchants and they have initiated the process of shipping it.
- ASHUTOSH MISHRA does not accept cancellation requests for perishable items. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report this to our Customer Service team. The request will be entertained once the merchant has checked and determined the issue at their end. This should be reported within 7 days of receipt of the product.
- If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Service team within 7 days of receiving the product. The Customer Service team will look into your complaint and take an appropriate decision.
- In case of complaints regarding products that come with a warranty from the manufacturer, please refer the issue directly to them.
Questions answered by our astrologer are a digital service and are not eligible for cancellation once the astrologer has begun preparing a response. If a question you have paid for has not been answered within a reasonable time, please contact us using the details on our Contact Us page, and we will either provide the response or process a refund for that question.
In case of any refunds approved by ASHUTOSH MISHRA, it will take 3–5 days for the refund to be processed to the end customer.